Client Support

While I wish with every ounce of my being that I could speak with you personally as you need me, it’s just not always possible without cloning myself (imagine THAT…another me…scary!). I have always been proud of my personalized service and dedication to my clients. As such, I want to dedicate 100% of my focus on you and your business. When you need website updates or would like to discuss a new project, I humbly ask for your patience.

Due to our schedule with current project contracts, someone may not always be able to answer every call, but please leave a message at 412-238-7146 and let me know if you need to speak with me directly or would like to speak with a staff member (they’re all awesome, I wouldn’t have it any other way!). One of us will email you back within one business day to schedule a mutually beneficial time to allow me, or one of the HWD staff, to focus on you and your project.

For regular website updates, send me an email at with your requirements and I will assign one of my staff to complete them within one business day if possible.  If we need more time or further instruction, we will follow up with an email back to you with a completion date or questions regarding your request.

If you want to schedule an appointment to meet with me or just want to say Hi, please email me and let’s schedule a get together as soon as possible. I’d LOVE to catch up.

I thank you for your patience and understanding and look forward to continuing to help you grow your business as I grow mine.


P.S. If you require more immediate service and prefer phone calls rather than communication via emails with me and my staff, please email me about my support and maintenance contracts and I will be happy to give you a quote.